![]() ![]() We were always so busy, there was no need to try to pad the bill by selling unneeded services. I explained what their car needed right now and what could wait. I was lucky that I often got to meet the owners and talk with them. We had a REAL big base of repeat customers, both for service and new car sales. ![]() I made an effort to do extra things at no charge and to keep costs down to help prove we could be trusted. I felt just the opposite about woman customers when I worked for a very nice Chrysler dealership. The honest people in any profession don't make news. THOSE are the people who give every profession a bad reputation. A shady salesman for any product can make you feel good while ripping you off. We spent a lot of time in my classes too on "perception". Service advisers often don't know much about cars, but they have good communication skills something most mechanics lack. They just diagnose the problem, then report their findings to the service adviser who contacts the owner with various repair options. Many mechanics never even meet the car owner. As a former instructor at a community college, I was asked almost every week by someone to examine their repair bill, and when it was explained in layman's terms, people realized what at first appeared to be excessive charges was really the mechanic looking out for the customer in the long run. The same can be said of 90 percent of men. I've heard that many times before, but more often than not, it's not that you're a women it's that you don't speak the same language as mechanics. They are very good at getting your money after the sale. General Motors and Volkswagen are the worst offenders at that. I have to mention that for the benefit of other people who might read this and try it. Don't do this on newer cars because many computers can lock up and will need to be reprogrammed by the dealer. To erase the codes yourself, disconnect the negative battery cable for a minute, then reconnect it. Again, see if that code comes back after it's erased. The downstream, (after the catalytic converter), O2 sensor is just reporting what it sees, so changing it isn't going to fix a problem with the converter. Erase the fault codes and see if they come back before replacing parts. I suspect someone just unplugged it at one time. If the initial problem started from leaving the radiator cap loose, that's not going to damage the coolant temperature sensor. Professionals do at least a little testing first to be sure the new parts are needed. If a fuse is blown, replace it with a new one of the same rating.The coolant temperature sensor should be tested with a simple ohm meter reading before it's replaced.To remove the fuse block cover, unhook it and lift up on the side with the tab.Turn off the ignition switch and all other switches.If the headlights or other electrical components don’t work and the fuses in the cabin are OK, inspect the fuse block under the hood. Interior lights, Trunk light, Luggage compartment light Push in a new fuse of the same rating, and make sure it fits tightly.Pull the fuse straight out with the fuse puller provided on the fuse panel.Turn off the ignition switch and other switches.If the electrical system doesn’t work, first inspect fuses on the driver’s side. This can cause extensive damage or even fire. Never use a fuse of a higher amperage rating than that indicated, or use any other object in place of a fuse, even as a temporary fix.Always disconnect the battery before servicing high current fuses.Always switch off the ignition system and the affected electrical circuit before replacing a fuse. ![]()
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